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Building Customer Relationships Virtually
Online Customer Service Teams: All-in-One Guide With Tools & Tips A team collaboration tool should be an important inclusion in your set of tools for remote teams. Most organizations use virtual agents to handle highly repeatable tasks and then use live customer service agents for more complex requests. They might…
Generative AI in Education: The Impact, Ethical Considerations, and Use Cases
What Generative AI Means For Banking In the financial services industry, leaders and developers are eager to understand generative AI’s potential and put it to work. The right operating model for a financial-services company’s gen AI push should both enable scaling and align with the firm’s organizational structure and culture;…
